Shipping & Tracking

  • How do I place an order on

    • Ordering on is easy and safe. Once you have found the item you would like to purchase, click on the "ADD TO CART" button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.

      Your order will not be placed until the very end of the checkout process, when you will be asked for your credit card information and clicked the Complete Order button.

  • What payment methods does accept?

    • Jewelili currently accepts all major credit cards including PayPal, Amazon Pay as well as Apple Pay & Google Pay on mobile devices.

  • Is it safe to order on

    • Yes, it is safe to order on We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

  • Will I be charged sales tax on my purchase?

    • Jewelili is currently registered to collect sales tax in New York State (the State in which we operate) in the U.S. Anyone making a purchase inside the State of New York, sales tax will be automatically applied to your order based on New York state and local sales tax laws. The terms contained herein are subject to change as taxation regulations continue to evolve. Jewelili continuously monitors state and local tax laws to ensure compliance.

  • Are prices on subject to change?

    • Prices on are subject to change without notice. Please expect to be charged the price for the Jewelili products you buy as it is listed on the day of purchase.

  • How long does it take for my item(s) to ship?

    • It generally takes no more than 24-48 hours for your item(s) to ship.

  • What is your return policy?

    • Our return policy lasts for 30 days. After 30 days from the date of your purchase we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt, proof of purchase or purchase order number. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive it as mail carrier services have lost packages before so therefore we recommend getting tracking for your returned item as well as insurance.

  • How do I know when my order ships?

    • Once your order had been fulfilled you will receive an email letting you know that your order has shipped and you will also receive a tracking number that you will use on to track your items arrival.

  • Why should I buy from & not some other jewelry website?

    • We have been in the jewelry business for over 20 years and we know jewelry. When you buy direct from you are eliminating the middle men in the jewelry process and because of that you are getting jewelry pieces at retail prices that you will not find anywhere else. We also stand by the quality of products and our designs are elegant and affordable.