We understand that not every piece of jewelry you buy online is going to be exactly what you expected. Jewelili honors a 30-day satisfaction guarantee with full refund against the cost of the product purchased. After 30 days from the date of your purchase we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For returns and exchanges please email us your order number and reason for return, at email@example.com or call us at (585) 632-5544, and you will be provided with the mailing address. Make sure to enclose a photocopy of your order, with order number visible on the form. To complete your return, we require a receipt, proof of purchase or purchase order number.
We will happily replace defective or damaged jewelry. Unfortunately, many of our designs sell out quickly, so we cannot help you replace items through the exchange process for other reasons, such as wanting an alternative color or size. If you see what you want available on the jewelili.com website, we recommend that you purchase the item immediately, through the normal sales processes, to ensure it does not sell out before your returned items arrive back in our offices.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive it as mail carrier services have lost packages before so therefore we recommend getting tracking for your returned item as well as insurance.
We cannot offer an exact timeframe on refunds, as it greatly varies depending on where in the US and abroad the product is originating from, but we promise we'll process your return and refund as quickly as we can once we receive it.